Customer Satisfaction Survey

Honda repair grand rapids mi 49525 Toyota repair grand rapids mi 49525

Your dealership alternative for expert bumper to bumper auto service.
Auto repairs, diagnostics, inspections and scheduled maintenance.

616-364-4001

Serving the Grand Rapids, MI area since 1978

We greatly value your opinion.

By filling out this survey, you can help us to better serve you, the customer.

We are interested in your honest opinion. Your survey responses will remain confidential and will only be viewed in aggregate with answers from other respondents.

PLEASE NOTE: questions with red colored stars * are required.
Completing other questions is greatly appreciated, yet optional.

How would you rate your overall service experience at our shop: *

Were we able to schedule a convenient appointment for you:

When you arrived at out shop, were you greeted and taken care of promptly:

Did our employees act in a professional manner:

Was the estimate given for your work request accurate:

Yes

If additional work was performed, were you consulted first:

Yes

Was the recommended work clearly explained before it was performed:

Yes

Was the work completed when promised:

Yes

How would you rate the quality of the repair or service that was performed:

Was this your first visit to our shop: *

Yes

Do you plan to do business with us in the future:

Yes

Would you recommend us to your family, friends, neighbors or work associates:

Yes

What one thing would you suggest that we do to become a better repair shop:

If you have any additional comments, ideas, questions or suggestions, please note them here:

If you would like us to contact you for any reason, please enter your name and best way to contact you in the box below:

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AAA towing
1-800-222-6424

24 hour towing
(non AAA)
616-363-9500
(Berry & Gillikin)

Mon - Fri: 7:30am - 5:30pm

Location

Ham's Automotive

1550 Rupert NE

Grand Rapids, MI 49525

616-364-4001

616-364-6296 (fax)

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